Sprint Client Success Toolkit

Tool 01

One-page role charter

Align the role before recruitment and revisit it when responsibilities change.

Role title

Internal owner

Working hours

Why this role exists

Three core outcomes

Success measures

Escalation rules

Training and systems required

Tool 02

Complete this before the team member's first day.

Anything still at risk before day one?

Tool 03

A focused 20-30 minute coaching conversation.

01

02

03

04

05

06

Tool 04

Celebrate progress, close gaps and agree the next 30 days.

What is working well?

Where is more clarity needed?

Performance against agreed measures

Support required from the client

Support required from Sprint

Priorities for days 31-60

Overall status On track Support plan required Role or fit review required